Troubles with Xbox 360 and Live

Was installing today my second Xbox 360. Everything went smoothly in the beginning: Xbox calibrated, asked its questions, found WiFi, connected to Live, and downloaded an update from it.

The next step would be to download my profile, and this is where the sucking part started, as it turned out that the Xbox cannot connect to Live. Connection test was able to find network and internet, but not Live. I have tried everything – restarting, unplugging power, restarting router, reading forums, jumping on one leg, singing shaman songs, beating the drum, standing on head. Nothing. Then I noticed that the DNS configuration on the Xbox has only primary server set, and it is pointing to the router, which has no DNS server of its own. Changed DNS to manual and pointed it to Google’s 8.8.8.8 and 8.8.4.4 servers. Nothing. Changed from WiFi to Ethernet, rebooted a few more times, changed DNS back to automatic, changed back to WiFi, and bingo – Live test succeeded. No idea why though, as Xbox settings now were identical to the initial factory settings, and those were not working before. Go figure. And all these while my second Xbox, with absolutely identical configuration, was happily working in the other room, and had no problems with Live whatsoever, including passing tests!!!

Fine, Live sorted out, so now it was time to download the account. Meant to be easy. Well, it was not. After entering email and password, I was present with the list of my accounts, selected the needed one, the download process would start, go about 10%, and stop with error message (80151909 and 80151103, temporarily cannot download profile). Retried it a few times (each time you have to enter both email and password using shit-fuck-crappy-on-screen keyboard, fuuuuuuuuuuck!). Someone from Microsoft recommended to authenticate the Live account, but the account was not asking for it. Then there was recommendation to temporarily change the Live password. Changed it, rebooted Xbox, and managed to download the profile. Finally!

The last step was to get back my old password – I have it on my Windows Phone, and some other devices, so changing it everywhere would be rather painful. Well, the password change page said I cannot reuse the original password, and that I must choose a new password each time. As stubborn as I am, I started changing the temporary password by changing one letter a time, and then retrying to set my original password. Something like 5-7 retries later I was able to reuse my old password, and the fairy tale got a happy end.

Aftermath: working Xbox with Live, and two hours of my precious Saturday time miserably wasted. Thank you, dear Microsoft! Can somebody tell me, how a normal person can set up a new Xbox with the internet connection and Live? He/she cannot, you say? Well, that is what I think too. Context: I am a software developer, and have dealt with computers for 27 years now, since I was kid.

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